In Dana L. Elliott's working career he has managed groups as
large as 125 employees containing engineers, technicians, assemblers, inspectors,
supervisors, and managers. He has experience in managing a variety of departments,
such as, Technical Support, Applications Laboratory, Technical Writing, Customer
Repairs, Quality Assurance, Quality Control and Manufacturing Test, up to four at a
time. Many of these departments had budgets exceeding a million dollars each.
Having a understanding of how quality and customer service fit into the big picture,
Dana has been instrumental in bringing closure to many nagging problems. Experience
in management has taught him not to lose sight of the bottom line while caring for
customer satisfaction. Having the esential freedom of the Quality department and the
Technical Services oversight function, he has learned that being an outsider (or new
comer in a department) gives a perspective that lets him "see the forest for the trees".
Dana L. Elliott has had many successes in his working career that met or exceeded the
company's goals. In one instance he turned around customer repair time from 90 plus days
to 24 hours in over 98% of the repairs handled. Another success reduced Dead On Arrival
problems from one manufacturer from 40% to less than 2%. Another success story was
designing a Employee Review Process that quantified the employees value to the
organization and adjusted compensation accordingly. Another success story was when he
negotiated with various software companies to return the paid license fees per diskette
being returned from the retail channels representing thousands of dollars per quarter
savings. Of these examples two conclusions become evident: 1] Bad situations don't
develop over night, it takes employees quite some time to work into a bad situation
they never see coming, 2] Too many employees are willing to sacrifice common sense and
replace it with complacency. That is why Dana L. Elliott is a valuable asset to Why Not
Engineering. Dana's creed is to provide at least one lasting benefit to his employer
every single day – no less.
Dana L. Elliott has worked with the following standards: IEC 61508, IEC 61000, ISO 9000,
IPC 610 and others. He has written Mission statements, quality manuals, procedures,
policies, and work instructions to accomplish the requirements of these standards.
He is certified as a IT systems engineer, a certified electronics technician, and a
certified internal auditor for ISO 9000:1994. He currently holds an Extra class Amateur
Radio License, which is his major hobby with a minor in Linux and web site design.
Dana L. Elliott has worked with several micro-processors at the micro-code level and up.
He is experienced in hard disk drives, power supplies, modems, PC's, IC testers, and
process controls, throughout his manufacturing tenure.
He has written test software, designed burn-in racks, built switching power supply
testers, done environmental testing from -50 ° C to +85 ° C, and has held more
scope probes than he'd like to count.
Now Dana L. Elliott has joined the Why Not Engineering team as the ISO 9000 specialist.
His duties will include customer support on site or in the office, IT responsibilities
in the office, Web site creation and maintenance, and coffee making.
He looks forward to meeting you and working with your organization to bring you the
success you desire.
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